B-Log

We would all agree that the concept of customer service isn’t yet an evolved amongst us Indians. But best of it comes at very surprising places.

• The most helpful, patient and courteous call center agent that I’ve ever come across, was when I called up Indian Airlines. A pleasant surprise it was.

• The best waiter I came across was when we entered a pub mistaking it for another one. The guy was an engineer, working there part time. But then I also should mention another one who in a small Gujju Thali place back in Dubai. Even if it wasn’t, he made the food taste like it was made at home, because he made us feel at home.

• The best customer follow-up was made by a tailor in a small market here in Gurgaon. A couple of days after taking the clothes from him, he called up to check if they fit well and if we were satisfied with them.

As much as I make it a point to report badly behaved customer service agents, I also like to write to the companies about the wonderful employees they have and the excellent service they provide. Now I understand why they don’t respond to my complaints, but what about the appericiative mails?

Ah! Loads to do!